Responsive recruiter

Benefits:

401(k) matching
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Vision insurance
Wellness resources

Outbound Lead Coordinator
Location: San Diego, CA (In-office)
Type: Full Time
Pay: $30–$36 per hour (based on experience)
Schedule: Monday–Friday

Why this role matters

We support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn’t, opportunities are missed.

This role exists to make sure no lead falls through the cracks.

What you’ll do

Make outbound calls and texts daily to:
- Unsold HVAC and plumbing estimates
- Canceled appointments
- Past customers and maintenance opportunities
Book tune-ups, inspections, and follow-up appointments
Create and manage leads and follow-ups in ServiceTitan
Keep every open lead updated with clear notes, status, and next steps
Close out leads cleanly when customers move forward, decline, or confirm replacement
Keep outbound lists organized, current, and prioritized
Lead day-to-day outbound execution by example and help keep the team on track
Identify additional outbound opportunities inside ServiceTitan
Support HVAC and plumbing cross-sell follow-up as programs roll out
Work closely with the Operations Manager to keep schedules full, especially during slower periods

Role scope

This is a lead execution role with ownership over outbound follow-up and lead recovery. You’ll lead by example and have real influence on how outbound work is executed day to day.

This is not a formal people-management role (no hiring, firing, or discipline responsibilities). You’ll work closely with the Operations Manager, who remains accountable for operational decisions and performance management.

You’ll be a great fit if you

Have experience in HVAC, plumbing, or home services (strongly preferred)
Are comfortable with high-volume outbound calling and texting
Are organized and don’t let follow-ups slip
Take ownership and follow through without being chased
Can lead peers by example without needing a title
Have ServiceTitan experience (a plus, not required)

What we offer

$30–$36 per hour
Monday–Friday, in-office schedule
Clear expectations and ownership
Leadership visibility and real impact
Opportunity to grow as our plumbing division expands
A team that values accountability, follow-through, and results

Benefits

401(k) with company match
Paid time off (holidays, vacation, sick, birthday, anniversary)
100% employer-paid medical insurance
On-site gym and shower access
Employee discounts (including mortgage perks)

Compensation: $30.00 - $36.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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This is a lead execution role, not a people-manager role (no hiring/discipline). Are you comfortable leading by example and driving follow-up without needing a management title? Yes No*

Are you comfortable making 80–200 outbound calls/texts per day when needed?*

Do you have experience with outbound calling, lead recovery, or follow-up (not just inbound customer service)?*

Do you have experience working with ServiceTitan?*

How many years of HVAC or Plumbing trade experience do you have?*

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