Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Paid time off
Training & development
Vision insurance

We are seeking an energetic Customer Service Representative.

Responsibilities:

Makes outbound calls to current customers and schedules their yearly maintenances.
Takes inbound calls.
Makes every effort to compress call scheduling effectively maximizing productivity and revenue.
Notifies clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
Re-schedules appointment times at client’s convenience as necessary.
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.
Strictly adheres to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system, to ensure the “Right” Technician is sent to the “Right” appointment. The Dispatcher must be familiar with the technical competencies of each Technician and understand how to best maximize service and revenues for each call.
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time.
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
Notifies the Operations Manager if a technician is not performing at maximum acceptable performance standards.
Enters equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment.

Qualifications:

High School Diploma or equivalent required.
Above average verbal and telephone communication skills are essential.
Must have good computer software skills.
Prior customer service experience preferred.

We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.

Compensation: $16.00 - $17.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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