Customer Service Representative / Inside Sales Coordinator
Full Time • Hybrid - US
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
Customer Service Representative / Inside Sales Coordinator
One Hour Heating & Air Conditioning of Ogden
Ogden, UT
Remote / Hybrid
Ogden, UT
Remote / Hybrid
One Hour Heating & Air Conditioning of Ogden is looking for a motivated, professional, and personable Customer Service Representative / Inside Sales Coordinator to join our growing team.
This position is ideal for someone who is great on the phone, organized on the computer, and driven to help turn incoming leads into booked appointments. This person will play a key role in creating a great first impression for our company while helping us grow through fast lead follow-up, outbound calling, customer check-ins, and club membership conversations.
We are looking for someone who can move quickly, communicate clearly, and confidently help customers take the next step. Experience with ServiceTitan is a major plus.
Position Summary
This role is responsible for handling inbound and outbound phone calls, responding quickly to new leads, booking service and estimate appointments, following up with existing customers, and helping promote our club membership program. The right candidate will be friendly, dependable, sales-minded, and comfortable working in a fast-paced environment.
This role is responsible for handling inbound and outbound phone calls, responding quickly to new leads, booking service and estimate appointments, following up with existing customers, and helping promote our club membership program. The right candidate will be friendly, dependable, sales-minded, and comfortable working in a fast-paced environment.
This is a remote / hybrid position. Candidates must live within reasonable driving distance of Ogden, Utah and be available to come into the office as needed for training, meetings, team collaboration, or other business needs.
Responsibilities
- Respond quickly to inbound leads from Facebook, Angi, Modernize, eLocal, and other marketing sources
- Return calls promptly and work to book appointments for service, maintenance, and estimates
- Answer incoming customer calls professionally and create a strong first impression
- Make outbound calls to current and past customers to schedule tune-ups and maintenance visits
- Perform follow-up “happy calls” after appointments to check on the customer experience
- Help introduce and sell club memberships in a natural, helpful, and friendly way
- Accurately enter customer information, call notes, and appointment details into company software
- Use scripts and call guidance while still sounding warm, confident, and genuine
- Work closely with office staff and technicians to support a smooth customer experience
- Follow up on open leads, unsold estimates, and missed opportunities as directed
Qualifications
- Strong phone communication and customer service skills
- Positive, professional, and friendly demeanor
- Comfortable making outbound calls and asking for the appointment
- Strong sense of urgency and ability to respond to leads quickly
- Good computer skills and ability to learn new systems
- Detail-oriented and organized
- Reliable and dependable
- High school diploma or equivalent
- Must be able to work effectively from home in a professional setting
- Must live within reasonable driving distance of Ogden, Utah
- Must be willing to come into the Ogden office as needed
Preferred Experience
- Customer service experience
- Inside sales or appointment-setting experience
- Call center experience
- HVAC, plumbing, electrical, or home service industry experience
- ServiceTitan experience
Schedule
Flexible Hours
Monday to Friday
Additional hours or flexibility may be discussed based on company needs
Flexible Hours
Monday to Friday
Additional hours or flexibility may be discussed based on company needs
Work Location
Remote / Hybrid
Must live within reasonable driving distance of Ogden, Utah
Remote / Hybrid
Must live within reasonable driving distance of Ogden, Utah
Flexible work from home options available.
Compensation: $14.00 - $16.00 per hour
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
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Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
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Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling