Client Care Representative / Dispatcher
Full Time • Bristol
Replies within 24 hours
Benefits:
- Bonuses
- Disability insurance
- 401(k)
- Paid time off
- Profit sharing
- Competitive salary
- Health insurance
- Training & development
- Vision insurance
Join Our Team of HVAC Service Office Pros Today!
Do you value professionalism and punctuality? Do you want to work with the best customer service, dispatch pros and technicians in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply.
JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls and assist with the administrative tasks as necessary.
JOB DUTIES
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Understands and embraces continuous training, education and coaching.
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Positive "can do" team work attitude
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred.
- Service Titan experience is an added bonus!
- This is NOT a remote position.
Compensation: $18.00 - $23.00 per hour
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
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Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Apply here.
Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling