Lead Residential Service Plumber
Full Time • San Diego
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Benjamin Franklin Plumbing and One Hour Heating & Air Conditioning of San Diego is seeking a highly skilled Lead Service Plumber to help launch and grow our residential plumbing division. This role will begin as a hands-on, field-producing position focused on running service calls, diagnosing issues, performing repairs, and presenting solutions to customers. As the department grows, this person will also help train, support, and lead future plumbing team members. MUST HAVE SALES EXPERIENCE
This is a working leadership role for someone who is not only technically strong, but also knows how to turn service calls into revenue through excellent customer communication, clear options, and ethical sales execution.
You will be a key contributor in the field — running calls, diagnosing issues, presenting repair and replacement options, and closing work — while also helping train, coach, and develop other plumbers on performance, professionalism, and customer experience.
We are looking for a leader who can set the tone for the team: someone who leads by example, performs at a high level, and knows how to help other technicians improve their conversion rate, average ticket, memberships, and overall customer satisfaction.
What You’ll Do
You will split your time between personally producing in the field and leading the plumbing team.
Field Production / Sales
- Run residential plumbing service calls and deliver an excellent customer experience from start to finish
- Diagnose plumbing issues accurately and develop clear repair or replacement solutions
- Present homeowners with professional options and upfront pricing
- Close work ethically through strong communication, trust-building, and problem-solving
- Promote memberships, financing options, and long-term plumbing solutions when appropriate
- Serve as the standard for workmanship, professionalism, and in-home sales performance
Leadership & Team Development
- Supervise, mentor, and support a team of residential service plumbers
- Coach plumbers on technical skill, communication, service process, and sales execution
- Conduct ride-alongs, call reviews, and field coaching to improve results
- Help hold the team accountable to KPIs including revenue, average ticket, conversion rate, memberships, callback/warranty performance, and customer satisfaction
- Support hiring, onboarding, and development of new team members
- Promote a culture of safety, urgency, accountability, and customer-first service
Operations
- Work closely with dispatch and office staff to improve scheduling, productivity, and profitability
- Ensure accurate documentation in ServiceTitan, including notes, estimates, photos, and completed invoices
- Maintain company vehicle, tools, and equipment in excellent condition
- Assist with escalated service issues and more advanced technical calls as needed
What We’re Looking For
- 5+ years of residential plumbing service experience
- Strong in-home plumbing sales experience with a proven ability to present options and close work
- Prior lead plumber, field supervisor, trainer, or sales coaching experience strongly preferred
- Demonstrated success driving revenue, memberships, average ticket, and customer satisfaction
- Ability to coach and develop other plumbers in both technical performance and sales process
- Strong communication skills, professionalism, and leadership presence
- Comfortable using ServiceTitan
- Valid driver’s license and clean driving record
- Ability to pass background check and drug screening
What Success Looks Like
- You personally perform at a high level in the field
- You help increase team revenue, conversion, and memberships
- You raise the standard for customer experience and workmanship
- You become a trusted leader who can help scale Benjamin Franklin Plumbing in San Diego
Compensation & Benefits
- Competitive base pay plus performance-based incentives
- Additional compensation tied to personal production and team performance
- Company vehicle, uniforms, tools, and equipment
- PTO, paid holidays, and benefits
Compensation: $75,000.00 - $150,000.00 per year
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
-
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
-
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
-
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
(if you already have a resume on Indeed)
Or apply here.
Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling