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Client Care Representative Virginia Beach

Client Care Representative

Full Time • Virginia Beach
Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Profit sharing
At One Hour Heating & Air Conditioning, we’re not just in the business of comfort; we’re in the business of people. From the moment a customer calls, our goal is to deliver reliability, professionalism, and a personal touch that sets us apart. Our Client Care Representatives are the first point of contact, the calm in the storm, and the voice our customers trust. When you join our team, you’re stepping into a culture built on respect, accountability, and teamwork, where every call, every conversation, and every connection matters. 

Responsibilities:

  • Answer incoming calls promptly and professionally. No robots here, just real people helping real customers. 
  • Verify and update customer information in our CRM with accuracy and attention to detail. 
  • Support Technicians with checkouts and record updates. 
  • Respond to chats and emails as needed
  • Perform additional duties as assigned to support team success
Job Requirements:

  • Proven experience providing excellent customer service by phone 
  • Strong multitasking skills; handle calls while maintaining detailed notes in the CRM 
  • Positive, customer-focused attitude and clear communication style
  • Ability to think independently, problem-solve, and leverage available resources 
  • Willingness to work evenings, weekends, and holidays as scheduled 
Benefits:

  • Affordable benefits: Up to 90% Employer-Paid Medical, Dental, Vision coverage for employees, Short-Term/Long-Term Disability Insurance
  • 401(k) plan with company match
  • Paid Time Off accrued quarterly, plus paid holidays, and birthdays off
  • Teammate & Family Discounts
  • Paid training and ongoing development opportunities
Why Us:

When you join One Hour Heating & Air Conditioning, you join a brand built on integrity, trust, and teamwork. We invest in our people, promote from within, and celebrate wins together. If you’re looking for a workplace where your voice matters and your work makes a difference, you’ll feel right at home here.
Compensation: $15.00 - $20.00 per hour




Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.

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Why Should You Join Us?

Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling