Call Center Agent

Location

Wilmington

Type

Full Time

Benefits:

401(k) matching
Competitive salary
Health insurance

📞 Experienced Call Center Agent — Join a Winning HVAC & Plumbing Team!

Are you an experienced call center agent who knows how to book calls, connect with customers, and make every conversation count? Do you thrive in a fast-paced environment where great customer service meets great opportunity?

If so, One Hour Heating & Air and Benjamin Franklin Plumbing are looking for YOU to join our growing call center team!

💼 What You'll Be Doing:

Answer inbound calls from customers looking for HVAC and plumbing services — book the call,Selling club memberships , solving their problems, and WOW them with great service.
Make outbound calls to follow up with leads, confirm appointments, and keep customers engaged.
Fill the schedule for our service and install teams — maximize opportunities and keep the board full.
Provide top-notch customer service — you're often the first impression of our company, and we want that to be amazing.
Handle customer questions, concerns, and rescheduling requests with professionalism and care.

What We're Looking For:

1+ years of call center experience, preferably in HVAC, plumbing, or home services.
Excellent communication and customer service skills — you know how to build rapport fast.
Strong organizational and multitasking abilities — keep up with a fast pace and many moving parts.
A team player who's positive, coachable, and ready to contribute.
Comfortable using call center software/CRMs (we’ll train on specifics).
Problem solver — able to handle challenging calls and turn them into wins.
Service Titan experience

💲 What We Offer:

💰 Competitive pay based on experience.
🎯 Performance bonuses and spiffs — earn more for doing great work!
🩺 Health, dental, and vision insurance.
💸 401(k) with company match — plan for your future.
🏖 Paid time off, holidays, and sick days — because work-life balance matters.
📈 Growth opportunities as we continue to expand.
🎉 Fun, supportive work environment — be part of a team that values you!

🚀 Ready to Join a Fast-Paced, High-Energy Team? Apply Now!

If you’re ready to bring your experience and energy to a team that appreciates hard work and great service, One Hour Heating & Air and Benjamin Franklin Plumbing are ready for you!

👉 Apply Today — Let's Grow Together!

Compensation: $21.00 - $23.00 per hour

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

One Hour Heating & Air Conditioning of Brandywine, DE

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!