Benefits:

Paid time off
401(k) matching
Dental insurance
Health insurance
Training & development
Vision insurance

Join Our Team as a Call Center Specialist & Dispatcher!

One Hour Heating and Air Conditioning is looking for an energetic, positive, and customer-focused professional to join our team! If you thrive in a fast-paced call center environment and have experience dispatching technicians in a service-related industry, we want to hear from you!

This dual-role position requires flexibility and the ability to seamlessly switch between responsibilities as needed. Experience in service dispatching is highly recommended.

Why Work With Us?

✅ Competitive Hourly Pay + Uncapped Commissions, Bonuses & Incentives!
✅ Full-Time, Year-Round Work – No Seasonal Layoffs!
✅ Family-Owned Business – You’re Not Just a Number!
✅ Room for Growth – We Promote from Within!

Your Role & Responsibilities:

As the first point of contact for both our customers and technicians, you play a vital role in shaping the customer experience. We’re looking for individuals with exceptional communication, active listening, and problem-solving skills.

Answer customer inquiries regarding scheduling, service details, and billing
Schedule service appointments and coordinate technician dispatching efficiently
Assist technicians in transitioning smoothly between jobs
Follow up with previous customers for service renewals and new opportunities
Maintain accurate call records and details

What We Offer:

Ongoing Training & Career Development
Comprehensive Benefits Package, Including:

Medical, Dental & Vision Insurance
Critical Illness & Accident Plans
Short & Long-Term Disability Coverage
401(k) with Company Match
Paid Vacation & Holidays
Employee Referral Bonus Program

⭐ Discounts on Services⭐ Hybrid Work Schedule After Training! (Late shifts & weekends can be worked remotely)What We’re Looking For:

✔ Ability to work a flexible schedule (5 days/week, including weekend rotations)
✔ Call Center & Dispatching Experience (Minimum 2 years working directly with customers)
✔ Strong Conflict Resolution Skills – Address concerns with professionalism & efficiency
✔ Tech-Savvy – Comfortable using various computer programs & able to learn our CSR system
✔ Good Typing Skills & Geographical Knowledge of our service area

Call Center Hours: 6:30 AM – 11:00 PM (Shifts vary within these hours)
Training Period: Approximately 3-4 months (Hybrid schedule available after)

Additional Requirements:

Must pass a pre-employment drug screening and background check
Maintain a professional and customer-friendly attitude at all times

Ready to Join One of the Most Sought-After HVAC Service Firms?

Don’t miss out on this opportunity to build a rewarding career in a supportive and growing company. Apply today!

Compensation: $17.00 - $19.00 per hour

Join the Charlotte One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

(if you already have a resume on Indeed)