- Competitive salary
- Health insurance
- Paid time off
- Our Northern Family: We work as a team, care for one another, and have fun!
- Help Others: We are Passionate about Helping Others.
- Do the Right Thing: We are not perfect, but we always do what's right.
- Eager to Learn & Grow: Always reaching and growing to learn our craft.
Northern One Hour Heating Northern Ben Franklin Plumbing & Northern Mister Sparky Electric
specialize in providing top quality home services, specializing in Heating & Air Conditioning,
Plumbing, Drains & Electrical. Our Club Members rely on us for seamless, reliable, and convenient
home solutions. We pride ourselves on delivering excellent customer service and creating a
personalized experience for each member.
Job Summary:
We are looking for a dedicated and customer-focused Membership Concierge to join our team. The
Membership Concierge will be the primary point of contact for our members, providing
personalized assistance with managing memberships, and ensuring a smooth and satisfying
experience.
The ideal candidate is detail-oriented, proactive, and passionate about helping people
maintain the beauty and functionality of their homes.
Key Responsibilities:
- Serve as the main contact for member inquiries, and account management via phone, email, and by utilizing our CRM.
- Provide personalized service by understanding and tracking individual member needs,preferences, and service history.
- Handle membership on boarding by explaining benefits, features, and service options, ensuring members feel valued and informed.
- Resolve member concerns promptly, coordinating with relevant service teams to address any issues or special requests.
- Maintain accurate records of member interactions, service details, and preferences in our CRM or membership software
- Offer proactive suggestions to members regarding routine maintenance and other services to help them keep their homes in top condition
- Collaborate with other departments, such as field service teams, CSR's and marketing, to ensure high-quality member experiences.
- Upgrade Memberships for opportunities to own the home.
- Outbound calling to update expired credit cards, canceled membership agreements and up-selling other plans such as upgrades
- Responsible for reporting and tracking plan renewals to 90%
- Specific Task List to follow
- 2-3 Years of Customer Service Experience Desired
- Must be Reliable
- A strong understanding of the Twin Cities Marketplace Helpful
- Excellent Communication and Customer Service Skills
- Understands the importance and balance of teamwork and working effectively with our internal/external customers.
- Ability to multitask under pressure.
- Good written and verbal skills
- Good computer skills are needed.
- Positive Attitude and meet our core values.
- People-oriented and results-driven.
- A passion for delivering excellent customer service.
- Possess excellent oral, written, and telephone communication skills.
- Competent office software skills.
- Dedicated to continuous learning.
- Hardworking, persistent, and dependable.
- Exhibit a positive and professional attitude.
- Self-motivated and self-directed.
- Demonstrate patience, persuasiveness, and persistence.
- Self-assured and confident in asking for the sale.
- Effective in managing a large volume of incoming phone calls, chats, and emails.
- Possess excellent time management and organizational skills.
- Excel in a fast-paced, high-energy environment.
- Value collaboration and teamwork.
- Demonstrate good judgment and creativity.
- Act with integrity and honesty.
- Hourly Pay
- Medical, Dental & Vision Insurance
- Life Insurance Coverage
- Short Term Disability
- Long Term Disability
- 401K Match
- Holiday Pay
- Vacation Pay
- Plus, many other spiffs, contests, and fun work environment
- 2years
- Call center
- In-person
- Office
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
One Hour Heating & Air Conditioning of Ramsey, MN
Join Northern's One Hour Team!
Northern's One Hour Heating & Air Conditioning proudly services the Minneapolis and North Metro area! We have been providing exceptional service since 1990 and are passionate about helping others and working as a team. At Northern's One Hour Heating we live by our Code of Ethics , We Believes, and our Core Values!
We are looking for rockstar employees who are just as passionate as we are and match our Core Values.
Northern's Core Values!
- Our Northern Family: We work as a team, care for one another, and have fun.
- Help Others: We are passionate about helping others.
- Do the Right Thing: We're not perfect, but we always do what's right.
- Eager to Learn & Grow: Always reaching and growing to our master craft.
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
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Pay: We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Flexibility: We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path: We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Company Website: www.onehourheatandair.com
(if you already have a resume on Indeed)