Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off

Join Our Growing San Diego Team Today!

Do you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service/sales professionals are now available across the country.

JOB SUMMARY
Primary responsibilities of this role:

Answers incoming client telephone calls and responds to inbound service requests
Makes outbound calls to schedule service calls
Makes "Happy Check" calls about service visits

Compensation:

Very competitive compensation based on experience and performance
Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary
401K with Company Matching!

Compensation: $45,000.00 - $60,000.00 or more per year including Bonuses

Perks:

Growth & Advancement Opportunities
Paid Continuing Education
On-site Gym and Shower Access
Employee Discounts on services such as discounted Mortgage Rates

Benefits:

100% PAID Medical Insurance
Dental and Vision plans
Life Insurance plan

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Performs "Happy Check" phone calls, asks for and replies to customer reviews.
Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

MINIMUM REQUIREMENTS

Prior inside sales experience preferred
HVAC industry experience a plus
High school diploma or equivalent required
Must have good computer software skills
Fast typing with experience in data entry
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Bilingual a plus

Compensation: $45,000.00 - $60,000.00 per year

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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