Position Title: Customer Service Representative
SHIFT: 8am-5pm
REPORTS TO: Call Center Manager

PRIMARY PURPOSE:

The Customer Service Representative is responsible for the booking and scheduling a high percentage of customer requests for service work, replacement estimates and routing vendor calls. The CSR is the 1st impression the customers have of our company, therefor it is imperative the CSR be able to follow company scripts and procedures to provide a positive and professional impression of our company.

PRIMARY RESPONSIBILITIES:

1st person to answer phone, Route to proper person.

Book and Schedule a high percentage of service calls.

Collection of customer information and maintain info to keep current.

Communication with Dispatch on scheduling issues (interpret call type to get right tech to right job).

Preparation and entry of data into management information systems.

Sale of Club memberships.

Renewal of Club Memberships and record keeping.

Scheduling Preventative Maintenance.

Outbound calls for Tune ups during slow months.

Meaningful communication with Service or Operations Manager, Dispatch and others that results in effective exchange among all departments for overall best efficiency and profitability.

Filing of service invoices.

Purchase and maintain proper levels of office supplies and marketing material.

Must interact with all peers and managers in a manner that produces positive results.

Fax machine routing and copier usage as required.
Must adhere to regular attendance.

BENEFITS:
Medical
Dental
Vision
401k Match
Tuition Reimbursement
Parental Leave
PTO
Competitive Wages
Semi Annual Bonuses

Compensation: $16.00 - $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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