Outbound Contact Representative
Charlotte, NC
Outbound Contact Representative
Full Time • Charlotte, NC
Responsive recruiter
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Join a Team That Feels Like Family!
Do you love talking to people, building connections, and making every day a little brighter? If you’re looking for a role where you can grow, earn big, and have fun doing it, One Hour Heating & Air Conditioning/Benjamin Franklin Plumbing/On Time Electrical wants you on our team!
Why You’ll Love It Here:
Hourly Pay + Commission + Bonuses
Your effort = your earnings. Simple as that.
Your effort = your earnings. Simple as that.
Consistent Hours, Real Work-Life Balance
Steady, year-round work. Evenings and Sundays? Yours to enjoy.
Steady, year-round work. Evenings and Sundays? Yours to enjoy.
Supportive, Team-First Culture
We celebrate wins, lift each other up, and never leave anyone hanging.
We celebrate wins, lift each other up, and never leave anyone hanging.
Local & Trusted Brand
Be proud to represent a company customers actually know — and love.
Be proud to represent a company customers actually know — and love.
Career Growth That’s Real
Paid training, ongoing learning, and room to grow your career.
Paid training, ongoing learning, and room to grow your career.
What You'll Do
As an Outbound Representative you'll serve as a key connection between our company and our customers. You'll build relationships, provide valuable information, and help homeowners stay comfortable year-round.
As an Outbound Representative you'll serve as a key connection between our company and our customers. You'll build relationships, provide valuable information, and help homeowners stay comfortable year-round.
Your Responsibilities
- Proactively connect with current and past customers regarding maintenance memberships, service opportunities, and special promotions
- Schedule appointments and ensure customers receive outstanding service
- Maintain accurate customer records and notes
- Follow up with customers to strengthen relationships and increase customer retention
Who You Are
- Outgoing, positive, and confident when connecting with people—whether on the phone or in person
- A strong communicator who enjoys building relationships and earning trust
- Resilient and motivated—you don't get discouraged by a "no" and see objections as opportunities to educate and help
- Someone who enjoys a challenge and takes pride in finding solutions that benefit customers
- Goal-oriented with a competitive spirit and a desire to succeed
- A team player who brings positive energy and contributes to a winning culture
- Self-motivated, dependable, and eager to grow professionally
What You’ll Need:
- Monday–Friday availability (some Saturdays)
- 2+ years in customer service, call center, or related work
- Computer proficiency (Word, Excel, working quickly through different programs, and dexterity of doing it all while working with our customers)
- Valid driver’s license + clean record, reliable transportation
- Able to pass a background check and drug screening
Perks & Benefits:
- Ongoing career development
- Internal growth opportunities
- Medical, Dental, Vision, and more
- Short & Long-Term Disability
- 401(k) with company match
- Paid vacation + holidays
- Referral bonuses
- Discounts on company services
Why You’ll Be Proud to Work Here:
At One Hour Heating & Air Conditioning, we’re all about integrity, teamwork, and growth. We work hard, laugh often, and genuinely care about each other — and our customers.
At One Hour Heating & Air Conditioning, we’re all about integrity, teamwork, and growth. We work hard, laugh often, and genuinely care about each other — and our customers.
If you want a career that pays well, feels good, and helps you grow, this is the place. Apply today and see why so many people love being part of the One Hour family.
Compensation: $17.00 - $18.00 per hour
Join the Charlotte One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
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Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
(if you already have a resume on Indeed)
Or apply here.
Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling