Lead Customer Service Representative

Location

Waterloo

Type

Full Time

Lead Customer Service Representative

Are you looking to be part of a team that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results?

Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative. Don’t be fooled by the title. This is a position unlike any you’ve see before!

Along with getting to hang with an amazing group of people that want you to succeed, other benefits include:

Wages starting at $20/hr with incentives
Medical & dental insurance
Paid Time Off + Major holidays paid
Frequent celebrations, meals, events & recognitions
Company-wide, daily leadership training

What You Will Be Doing:

Responsible for meeting the quota of calls on the daily schedule.
Greets all visitors to our building in a way that reflects our companies values
Takes incoming customer phone calls and books appointments into the system with accuracy.
Makes outbound calls to fill schedule as needed.
Helps other team members to achieve common goals
Manages our Club Membership program.

What You’ll Need to Succeed:

Microsoft Office experience
Customer service/phone skills
Solid organizational skills with a demonstrated ability to multitask
History of producing quality/accurate results
Care and concern for other team members as well as external customers

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.

One Hour Heating & Air Conditioning of Waterloo, IA

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!