Dispatcher/CSR

Location

Ramsey

Type

Full Time

Benefits:

Competitive salary
Paid time off
Training & development
Employee discounts

Northern One Hour Heating & Ben Franklin Plumbing and Mister Sparky Electric is a locally owned and operated national franchise located in the Ramsey/Anoka area We have been servicing the Minneapolis and North Metro area since 1990. We specialize in HVAC & Plumbing residential service, maintenance and installation, and due to continued growth and expansion we are in need of an additional dispatcher

You'll help schedule service and maintenance and repair calls throughout the Twin Cities Metro area. If you have customer service and/or dispatch experience and enjoy working in a fun team environment, Northern One Hour Heating & Cooling and Ben Franklin Plumbing & Drains has a great opportunity for you!

We are looking for individuals who match our Northern CORE VALUES!

Our Northern Family: We work as a team, care for one another and have fun!

Help Others: We are Passionate about Helping Others.

Do the Right Thing: We are not perfect, but we always do what's right.

Eager to Learn & Grow: Always reaching and growing to learn our craft.

Northern One Hour Heating, Ben Franklin Plumbing & Mister Sparky Electric has a strong recognized brand, supported by corporate marketing support along with a positive and professional work environment, company training, and competitive company benefits.Our culture here is truly what sets us apart from our competition - so if that sounds good to you ,come join the team

Please note that this position is full time Monday - Friday .

Responsibilities

Maintains the service technicians schedules and dispatches technicians as service calls are completed
Scheduled technicians return trips with customer to complete jobs after parts arrive
Must be Detail Oriented and have the ability to Multitask
Maintain on-call schedule for service technicians as after hours service procedures
Dispatch for Profits - Best technician for the job

Requirements

2-3 Years of HVAC/Plumbing & Electrical Customer Service/Dispatch Experience Desired
Flexible to work overtime in heavy demand season
A strong understanding of the Twin Cities Marketplace Helpful
Excellent Communication and Customer Service Skills
Understands the importance and balance of teamwork and working effectively with our internal/external customers
Ability to provide a up beat positive demeanor with the technicians for their success
Good written and verbal skills
Good computer skills needed
Positive Attitude and team player a MUST!

Benefits

Hourly Pay
Medical Insurance
HSA
Life Insurance Coverage
Short Term Disability
Long Term Disability
401K Match
Holiday Pay
Vacation Pay
Plus, many other spiffs, contests and fun work environment

Job Type: Full-time

Pay: 21.00 - 23.00 pr hour

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

One Hour Heating & Air Conditioning of Ramsey, MN

Join Northern's One Hour Team!

Northern's One Hour Heating & Air Conditioning proudly services the Minneapolis and North Metro area! We have been providing exceptional service since 1990 and are passionate about helping others and working as a team. At Northern's One Hour Heating we live by our Code of Ethics , We Believes, and our Core Values!

We are looking for rockstar employees who are just as passionate as we are and match our Core Values.

Northern's Core Values!

Our Northern Family: We work as a team, care for one another, and have fun.
Help Others: We are passionate about helping others.
Do the Right Thing: We're not perfect, but we always do what's right.
Eager to Learn & Grow: Always reaching and growing to our master craft.

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay: We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility: We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path: We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!